Return Policy

At Femme Vogue, we take great care in crafting handmade products that meet the highest quality standards. However, we understand that there may be occasions when you need to return an item. This Return Policy outlines the conditions under which returns are accepted and the steps you need to follow.

1. Eligibility for Returns

We accept returns only under the following conditions:

• Damaged or Defective Products: If your item arrives damaged or defective, you may return it for a replacement or refund.
  
• Incorrect Item Received: If you receive a product that differs from what you ordered, we will accept returns or offer an exchange.

To be eligible for a return, your item must meet these conditions:

• The item must be unused, in the same condition as you received it, and in its original packaging.
• You must contact us within 7 days of receiving the item to be eligible for a return.

2. Non-Returnable Items

• Personalised or Custom-Made Items: Items that are customised or made to order are not eligible for return unless they arrive damaged or defective.
  
• Sale Items: Items purchased on sale or during promotional events are not eligible for return or exchange unless they are damaged or defective.

3. How to Initiate a Return

To return an item, follow these steps:

1. Contact Us: Send an email to tarunum199922@gmail.com within 7 days of receiving the product. Include your order number, a brief description of the issue, and, if applicable, a photo of the damaged or incorrect item.

2. Approval: Once we review your request, we will notify you via email about the approval or rejection of your return request.

3. Return Shipping: If your return is approved, we will provide you with the return address. The return shipping cost will be the responsibility of the customer unless the item is damaged or incorrect.

4. Refunds for Returned Items

Once we receive your returned item and inspect it, we will notify you of the refund approval status:

• If the return is approved, we will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.

5. Exchanges

If you received a damaged or incorrect item and would prefer an exchange over a refund, we are happy to offer an exchange for the same item, subject to availability. Contact us within 7 days of receiving the item, and we will arrange the exchange process.

6. Return Shipping

Unless the item you received is damaged or incorrect, you will be responsible for covering the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Processing Time

After we receive your returned item, please allow 7-10 business days for the refund or exchange process to be completed. You will receive a confirmation email once the refund has been processed or the exchange has been shipped.

8. International Returns

For international orders, returns are handled on a case-by-case basis due to the complexity of shipping. Please contact us at tarunum199922@gmail.com for assistance with returns on international orders.

9. Contact Us

If you have any questions about our return process or need help with a return, feel free to reach out to us at:

Email: tarunum199922@gmail.com  

Address: Chennai, India